Data privacy

PRIVACY POLICY

The Volkshaus AG Bern website can generally be used without providing any personal data. However, if a data subject wishes to make use of special services of our company via our website, it may be necessary to process personal data. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain the consent of the data subject.

As a Swiss company without branches abroad, we are obliged to comply with the applicable data protection regulations and laws of Switzerland. In order to also enable customers from the European Union (EU) to use our services, we also comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (‘General Data Protection Regulation’, hereinafter ‘GDPR’). The legal basis for data processing is Art. 6 para. 1 lit. f GDPR.

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. It is generally possible to use our website without providing personal data. If personal data (e.g. name, address or e-mail addresses) is collected on our website, this is always done on a voluntary basis as far as possible. This data will only be passed on to third parties without your express consent if this is necessary to ensure the services agreed with you. We would like to point out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.

Definition of terms

The data protection declaration of the Volkshaus AG Bern is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our privacy policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terminology used in advance.

We use the following terms, among others, in this privacy policy

Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as ‘data subject’). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

Pseudonymisation is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organisational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.

Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.

PRIVACY POLICY

We use cookies on various pages. Cookies are used exclusively to make visiting our website more attractive and to enable the use of certain functions. We do not use cookies to create user profiles or to analyse user behaviour. Cookies are small text files that are stored on your computer. Most of the cookies we use are deleted from your hard drive at the end of the browser session (so-called session cookies). In addition, we offer the option of storing certain cookies for longer, optionally and on a voluntary basis, in order to further enhance the user experience. Cookies can also be blocked in the browser. However, we would like to point out that if cookies are blocked, parts of our website may no longer function correctly or at all. The legal basis for the use of cookies is Art. 6 para. 1 sentence 1 lit. f GDPR. Our legitimate interest follows from the described purposes and interests for which cookies are necessary. Cookies or their content are not merged with other data sources.

Collection of general data and information

The website of the Volkshaus AG Bern collects a series of general data and information when a data subject or automated system calls up the website. This general data and information is stored in the server log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website can be recorded, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.

When using these general data and information, the Volkshaus AG Bern does not draw any conclusions about the data subject. Rather, this information is required in order to (1) correctly deliver the content of our website, (2) optimise the content of our website and the advertising for it, (3) ensure the long-term functionality of our information technology systems and the technology of our website and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber attack. Therefore, the Volkshaus AG Bern analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.

Order and contact forms on our website

For questions of any kind, including support enquiries and orders for our services, we offer you the opportunity to contact us using the forms provided on the website. In addition to the actual message, it is necessary to provide at least your name and a valid e-mail address so that we know what kind of information you want from us, who the enquiry is from and so that we can answer it. Further information may be provided voluntarily or, depending on the form (order form), may be necessary in order to process your enquiry in your interest. Data processing for these purposes is carried out in accordance with Art. 6 para. 1 GDPR on the basis of your voluntary consent. The personal data collected by us for the use of the contact forms will only be used to process your enquiry. In order to process your enquiry, it may be necessary for data to be transferred to third parties. Whether, to whom, under what circumstances and data are transmitted to third parties can be seen from the following information:

Duration of storage and deletion of data

In order to be able to fulfil offers and contractually agreed services within the defined framework, data will be stored for as long as a business relationship exists between you and Volkshaus AG Bern, unless otherwise stipulated by law for the storage of the processed data. Unless otherwise defined, a business relationship begins when you register for an offer from Volkshaus AG Bern and ends when you or Volkshaus AG Bern cancels it. You may request the deletion of data within the scope of your business relationship with Volkshaus AG Bern on the basis of the rights of the data subject. For legal reasons, the right to erasure of data only extends to data that has been collected by Volkshaus AG Bern or at the instigation of Volkshaus AG Bern or the data that you have collected. Data that is sent to us outside of a business relationship or outside of the use of one of our offers will be deleted in accordance with the rights of the data subject, provided that they do not contradict applicable law. Volkshaus AG Bern reserves the right to charge you for the costs of deletions requested by you on the basis of data subject rights and which exceed a reasonable and proportionate level at a rate customary in the industry.

RIGHTS OF AFFECTED PARTIES

You have the right:

to request information about your personal data processed by us. In particular, you can request information about the processing purposes, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of appeal, the origin of your data if it was not collected by us, as well as the existence of automated decision-making including profiling and, if applicable, meaningful information on its details;

Right of objection

If your personal data is processed on the basis of legitimate interests in accordance with Art. 6 para. 1 sentence 1 lit. f GDPR, you have the right to object to the processing of your personal data in accordance with Art. 21 GDPR, provided that there are reasons for this arising from your particular situation or the objection is directed against direct advertising. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation.

If you would like to exercise your right of cancellation or objection, simply send an email to: reception@hotelbern.ch

Data Security

We use the widespread SSL (Secure Socket Layer) method in conjunction with the highest level of encryption supported by your browser when you visit our website. As a rule, this is 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can recognise whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the status bar of your browser.

We also use suitable technical and organisational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or unauthorised access by third parties. Our security measures are continuously improved in line with technological developments.

UP-TO-DATENESS AND AMENDMENT OF THIS DATA PROTECTION DECLARATION

This privacy policy is valid from 25 May 2018. Should individual parts of this agreement be invalid, this shall not affect the validity of the remainder of the agreement. It may become necessary to amend this data protection declaration as a result of the further development of our website and offers on it or due to changes in legal or official requirements. You can call up and print out the current data protection declaration at any time on the website at hotelbern.ch.

HANDLING OF PERSONAL DATA

Personal data is all information that can be used to identify you personally and that can be traced back to you – for example, your name, e-mail address and telephone number. Under no circumstances do we pass on personal data to third parties without your consent.

HANDLING OF CONTACT DATA

If you contact the website operator using the contact options provided, your details will be stored so that they can be used to process and respond to your enquiry. This data will not be passed on to third parties without your consent.

OTHER DATA PROTECTION DECLARATIONS

Our website uses the Akismet software from Automattic Inc.Automattic Inc, 60 29th Street #343, San Francisco, CA 94110, United States of America, USA. Akismet is a service that protects the website against spam messages as comments under blog posts, content pages and other content types. For the purpose of checking whether a comment is to be classified as spam, Akismet determines the input data of the website user as well as technical information such as IP address, country of residence, browser, screen resolution and related information. This data is transferred to the USA, where the service’s servers are located, for automatic checking. The data is processed, further processed, shared and deleted in accordance with the data protection guidelines of Automattic Inc. The privacy policy of Automattic Inc. can be found at the following link: https://automattic.com/privacy-notice/

The data controller has integrated the Google Analytics component (with anonymisation function) on this website. Google Analytics is a web analytics service. Web analysis is the collection, collation and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis service collects data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimise a website and for the cost-benefit analysis of internet advertising.

The operating company of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

The purpose of the Google Analytics component is to analyse the flow of visitors to our website. Among other things, Google uses the data and information obtained to analyse the use of our website, to compile online reports for us that show the activities on our website, and to provide other services related to the use of our website. The data subject has the possibility of objecting to a collection of data relating to a use of this Internet site that are generated by Google Analytics as well as the processing of these data by Google and the chance to preclude any such. To do this, the data subject must download and install a browser add-on from the link https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data and information about visits to websites may be transmitted to Google Analytics. The installation of the browser add-on is recognised by Google as an objection. If the data subject’s IT system is deleted, formatted or reinstalled at a later date, the data subject must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person who is attributable to their sphere of control, it is possible to reinstall or reactivate the browser add-on.

Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.de/intl/de/policies/privacy and under https://www.google.com/analytics/terms/de.html abgerufen werden. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics.

On this website, the controller has integrated components of the enterprise Facebook. Facebook is a social network.

The operating company of Facebook is Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for the processing of personal data is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Each time one of the individual pages of this website is accessed, which is operated by the data controller and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be accessed at https://developers.facebook.com/docs/plugins/?locale=de_DE. As part of this technical process, Facebook receives information about which specific subpage of our website is visited by the data subject.

If the data subject is logged in to Facebook at the same time, Facebook recognises which specific sub-page of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of their stay on our website. This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated on our website, for example the ‘Like’ button, or if the data subject submits a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data.

Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged in to Facebook at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, they can prevent the transmission by logging out of their Facebook account before accessing our website.

The data policy published by Facebook, which is available at https://de-de.facebook.com/about/privacy/, provides information about the collection, processing and use of personal data by Facebook. It also explains the setting options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that make it possible to suppress the transmission of data to Facebook. Such applications can be used by the data subject to suppress data transmission to Facebook.

Functions and content of the Instagram service, offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA, may be integrated into our online offering. This may include, for example, content such as images, videos or texts and buttons with which users can express their liking of the content, subscribe to the authors of the content or subscribe to our posts. If the users are members of the Instagram platform, Instagram can assign the access to the above-mentioned content and functions to the users’ profiles there. Instagram privacy policy: https://instagram.com/about/legal/privacy/.

NEWSLETTER AND NEWSLETTER TRACKING

On the website of the Volkshaus AG Bern, users are given the opportunity to subscribe to our enterprise’s newsletter. The input mask used for this purpose determines what personal data are transmitted to the controller when the newsletter is ordered.

The Volkshaus AG Bern informs its customers and business partners regularly by means of a newsletter about enterprise offers. Our company’s newsletter can only be received by the data subject if (1) the data subject has a valid e-mail address and (2) the data subject registers to receive the newsletter. For legal reasons, a confirmation e-mail is sent to the e-mail address entered by a data subject for the first time for the newsletter dispatch using the double opt-in procedure. This confirmation email is used to check whether the owner of the email address as the data subject has authorised the receipt of the newsletter.

The personal data collected when registering for the newsletter is used exclusively to send our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or a registration in this regard, as could be the case in the event of changes to the newsletter offer or in the event of a change in technical circumstances. The subscription to our newsletter can be cancelled by the data subject at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter dispatch, can be revoked at any time. There is a corresponding link in every newsletter for the purpose of cancelling consent.

The Volkshaus AG Bern newsletters contain so-called tracking pixels. A tracking pixel is a miniature graphic that is embedded in e-mails sent in HTML format to enable log file recording and log file analysis. This allows the success or failure of online marketing campaigns to be statistically analysed. Based on the embedded tracking pixel, the Volkshaus AG Bern may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects.

Such personal data collected via the tracking pixels contained in the newsletters are stored and evaluated by the controller in order to optimise the newsletter dispatch and to adapt the content of future newsletters even better to the interests of the data subject. This personal data is not passed on to third parties. Data subjects are entitled at any time to revoke the separate declaration of consent given in this regard via the double opt-in procedure. After cancellation, this personal data will be deleted by the controller. The Volkshaus AG Bern automatically regards a withdrawal from the receipt of the newsletter as a revocation.

Online Application / Application procedure

The data controller collects and processes the personal data of applicants for the purpose of handling the application process. Processing may also be carried out electronically. This is particularly the case if an applicant submits relevant application documents to the controller by electronic means, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents will be automatically deleted two months after notification of the rejection decision, unless deletion conflicts with any other legitimate interests of the controller. Other legitimate interest in this sense is, for example, a burden of proof in proceedings under the General Equal Treatment Act (AGG).

Data privacy

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